Case Study: Large Employer Engages Underserved Segments With Supportiv

Supportiv releases new case study on a large employer that engages underserved workforce segments by adding 24/7 live-moderated digital peer support chats to its EAP offerings.

How can Supportiv serve an employer with 39,000 employees, across over 1,200 locations in the US and Canada? No need to wonder – the public results are in.

Despite overall increases in mental health benefit utilization since the pandemic, this employer saw BIPOC and Gen Z employees continue struggling to reach out for help.

Enter Supportiv. As an anonymous, 24/7, sub-clinical solution with low barriers to entry (no app download or personal information required), Supportiv was able to engage these employees remarkably well. At 6.4% overall utilization, the median age served was 29, and 46% of users identified as BIPOC.

Impact on users was assessed using third party sentiment analysis models, revealing significant decreases in emotions that interfere with wellbeing: stress, loneliness, anger, and sadness. Also helpful for whole person wellbeing is a sense of optimism. After a chat, users saw an average 170% increase in optimism that they could then take back into both work and personal life.

After engaging with the digital peer support chats on a large variety of everyday topics, users rated their experience an average of 4.4 out of 5 stars. Some notable pieces of feedback reveal perceived benefits as well as use cases for Supportiv’s offering:

• “It felt better talking to someone and laying out my cards when i have no one in person to talk to.”
• “It’s kind of nice to have a place for an outlet and people to send additional resources and help.”
• “Very helpful. I was able to pour my mind and it’s a huge relief”

See all the details in the PDF available for download below, or contact us at info@supportiv.com to discuss what this solution could look like in your workforce.